Intelligent Automation has been creating a buzz for a few years now as an alternative to outsourcing. Over the past 2 years, technology has evolved from merely robotic process automation (RPA) to intelligent automation which includes a mix of technologies like RPA, Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Chatbots and few others that complement each other. These technologies together allow us to automate business processes to a larger extent when compared to simple RPA automation.
Our analysis established that globally only a few organizations were able to replicate the practice enterprise-wide and scale, and most others barely ran short sprints and lost their way for various reasons. We wish to present our point of view on key challenges in scaling IA and a promising new commercial offering, Intelligent Automation as a Service (IAaaS), that can help organizations get over those hurdles with ease and accomplish their automation goals quickly.
