The Healthcare.gov fiasco served as a prime and very public, example of a failed IT project. The causes are numerous: lack of early end-user testing, botched custom code, poor project management, the use of inefficient technology, inadequate capacity assessment – the list goes on and on.
Certainly, the development and implementation of Healthcare.gov was no easy task, but it was not doomed to failure, as some would have us believe. With a disciplined approach and adherence to some vital, but often overlooked, tenets of effective IT management, Healthcare.gov could have been a success.
