Saudi Business Machines Ltd. (SBM) has been the General Marketing and Services Representative — GMSR of IBM in Saudi Arabia since 1981. Today SBM and IBM are working together to help organizations implement a variety of technology and business solutions with more focus on the Kingdom’s national transformation program and Vision 2030 where Blockchain is one of the cornerstones of the transformation process.
IBM Global Financing (IGF) is the world’s largest technology financier, serving 125,000 clients across 20 industries in more than 60 countries. The organization also manages US$44 billion in financial assets. However, with its large network of suppliers and partners, IGF inevitably faces challenges around financial dispute resolution. IGF deals with over 25,000 disputes per year, with an average invoice dispute value of US$31,000. Because open disputes tie up capital, it is therefore imperative that IGF resolves them as quickly as possible.
