Let’s consider the letter “I” in CIO – “information”. It’s what rules everything we do. No decision is made, and...
Whitepaper
As business becomes increasingly digital, securing and protecting customer, employee, and intellectual property data is a top priority for IT...
No one will deny that meeting customer requirements is a great challenge. You will need to keep up with contacts,...
The quality of each contact is essential to successful call center performance. Quality should be defined to reflect the needs...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
Streamline Ticket Management, Problem Resolution, and Compliance The integration between the two platforms provides a unique solution that expedites ticket...
Introducing CRM offers available today Today’s CRM market offers a significant number of solutions and software alternatives. Some fit larger...
CloudCTI offers an Embedded Integration with Zendesk for customer support, all from withinthe Zendesk environment and without the need of...
As Zendesk has grown - over 20,000 companies now use Zendesk to engage their customers - we started thinking how...
Since Power BI was introduced in July 2015, it has enjoyed a fantastic reception in the market. The service’s “seconds...
