Cloud computing has changed the way that companies today do business. Organizations primarily look to the public cloud to manage...
Whitepaper
Do you lead a high-performance team? Are you sure? Experienced leaders know that busy teams are not always productive teams,...
As worldwide economic and political conditions continue to concern business leaders, their attention turns to the various levers that can...
Let’s face it: Globalization is affecting every core business activity, from supply chain and customer engagement to regulatory reporting and...
Attracting and retaining highly skilled and qualified employees is challenging. Companies have responded by introducing incentivized pay policies, fellowships, short-term...
Today’s market leaders are developing performance-driven rewards programs to recruit and retain top-notch employees. They use variable pay mechanisms to...
HR used to be considered a support function. HR professionals were limited to administrative tasks and senior executives didn’t think...
No one will deny that meeting customer requirements is a great challenge. You will need to keep up with contacts,...
The quality of each contact is essential to successful call center performance. Quality should be defined to reflect the needs...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
