With the recent proliferation of cloud-based unified communication solutions, users worldwide have grown accustomed to their rich functionality, efficiency, and...
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Zoom is revolutionizing enterprise communications with its purpose-built, cloud-based video conferencing service for meeting spaces. Historically, video-enabling meeting spaces were...
Over the last decade, the customer experience industry has seen a dramatic rise in the use of intelligent virtual agents...
Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. It provides...
As Zendesk has grown – over 20,000 companies now use Zendesk to engage their customers – we started thinking about...
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
